Viva Online, LLC Privacy Policy

Welcome to our Privacy Policy

Your privacy is critically important to us. Viva Online, LLC is a Limited Liability Company (LLC) registered in the state of Florida, in the United States. It does not serve clients at a physical address. It’s website is located at: http://www.vivalearnonline.com.

It is Viva Online, LLC’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Viva Online, LLC (hereinafter, “us”, “we”, or “www.vivalearnonline.com“).

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Viva Online, LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Viva Online LLC’s purpose in collecting non-personally identifying information is to better understand how Viva Online, LLC’s visitors use its website. From time to time, Viva Online may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Viva Online also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.vivalearnonline.com blog posts. Viva Online only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Viva Online’s websites choose to interact with Viva Online in ways that require Viva Online to gather personally-identifying information. The amount and type of information that Viva Online gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a newsletter at http://www.vivalearnonline.com to provide a username and email address.

Students and/or parents who purchase classes, courses, or physical or digital goods are asked to provide only the necessary information for billing and customer service purposes. This includes, but is not limited to, name, address, telephone number, date of birth, payment information, children’s names and ages, etc. This information will not be shared with any third parties by Viva Online, LLC for any purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a security breach, Viva Online, LLC will inform the affected parties per the legal requirements in the state of Florida.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Viva Online, LLC and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Viva Online, LLC uses Google AdWords for remarketing. We use the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

Viva Online discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Viva Online LLC’s behalf, or to provide services available at Viva Online LLC’s website, and (ii) that have agreed not to disclose it to others.

Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Viva Online, LLC’s website, you consent to the transfer of such information to them. Viva Online, LLC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Viva Online, LLC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Viva Online, LLC believes in good faith that disclosure is reasonably necessary to protect the property or rights of Viva Online, LLC, third parties or the public at large.

If you have supplied your email address, Viva Online, LLC may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Viva Online, LLC and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Viva Online, LLC takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Viva Online, LLC may collect statistics about the behavior of visitors to its website. Viva Online may display this information publicly or provide it to others. However, Viva Online does not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, Viva Online, LLC uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Viva Online, LLC uses cookies to help Viva Online, LLC identify and track visitors, their usage of http://www.vivalearnonline.com, and their website access preferences. Viva Online, LLC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Viva Online’s websites, with the drawback that certain features of Viva Online, LLC’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Viva Online, LLC’s use of cookies.

E-commerce

Those who engage in transactions with Viva Online, LLC – by purchasing Viva Online, LLC’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Viva Online, LLC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Viva Online, LLC. 

Viva Online, LLC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Class Recordings 

Viva Online, LLC automatically records all live classes and meetings held on our Zoom platform. By doing this, we can ensure the safety of our students, and teachers. Recordings are automatically stored on the server´s cloud for 30 days after the completion of the class. Then, they are automatically deleted. If you wish to see a class recording for the safety or quality purposes, please send up a request. We do not provide the group class recordings or links to the student´s or their guardian´s under any circumstances. This is to protect the identity of our students at all times. 

In the event of a request to view the recording,viewing a portion of the video may be permitted. However, it is at the discretion of Viva Online, LLC, and only for clarification and/or safety purposes.Viewing would be permitted during a mutual meeting to ensure that no class videos are ever copied and redistributed in any form by persons outside of Viva Online, LLC. 

Viva Online, LLC reserved the right to use class recordings and any content posted on our website, Google Drive, or other collaborative platforms, in order to advertise our services, for quality assurance, or training purposes. Only video clips where participants are unidentifiable would be used to ensure privacy. We may use editing techniques to protect the identity of participants in these specific cases. 

Privacy Policy Changes

Although most changes are likely to be minor, Viva Online, LLC may change its Privacy Policy from time to time, and in Viva Online, LLC’s sole discretion. Viva Online encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Last updated: July 17th, 2020

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